You're at home at your computer. You're on the phone with your brother-in-law, friend, neighbor, kid-down-the-block who knows a lot more about computers than you do.
He or she is telling you the steps to make something happen. And, you think to yourself, "Wow, this would sure be easier if you could just show me how..."
They (the helper) and you (the helped) can share screens using a free (for personal and non-commercial use) software product called Team Viewer. http://www.teamviewer.com/en/index.aspx
It links two computers together securely so that your helper can see your machine as if he or she was sitting right beside you! And, you can see them move the cursor, or open and change a file or setting.. while they do it from across town (or somewhere else in the world!)
Yes, it feels like magic. But, just think of the stress it can avoid!
Who knows, if you send them homemade chocolate chip cookies periodically, they might even be willing to help you "fix" your computer remotely whenever you run into a jam!
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