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Friday, July 27, 2012

"I can't open your attachment- please resend"

When we send email attachments, we sometimes receive a note back asking us to resend it because the recipient could not open it. Rather than just resend it, consider that the file you sent may not match the programs on your friend's machine. What can you do?

1. Save your MS Word file as a PDF ("portable document format") making it able to be opened on most machines. Choose SAVE AS>> PDF. This works on Word 2007 and other word processing programs as well.

2. Understand the difference between Word 2007 files and Word 2003 files. Read this article- it gives you two solutions: http://ask-leo.com/whats_a_docx_file_and_how_did_i_get_one.html

3. Sometimes the easiest thing to do, if the message is not a long one, is simply to COPY/PASTE it directly into your email message rather than send it as an attachment.

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